I believe her primary language is Spanish, and she is still learning.  Here's what I'm going with:

She asked him if he knew where the hotel was.  When he arrived, she went out to look for him (she mixed up the pronouns and used "it" instead of "you"), and then called back and asked him where he was.  He called back and she told him she was on the lower level of a different hotel (again, I think she simply confused pronouns, again), and when they weren't able to connect yet again, she sent her friend, but they were apparently never able to connect, either.  Seems odd, but plausible, maybe.

I'm guessing wherever she is staying requires a key to access and move the elevator, and she forgot it when she changed clothes.  She may have meant to explain she was dressed for the meeting, but not appropriately for public, and had to dress "appropriately" again to try to find him?  I don't know.  Just taking a stab at this.

She was not apparently willing to meet with him after 15-20 minutes of the scheduled appointment had lready lapsed, which, again, is plausible on many levels.

And, maybe I'm way the fuck off, too, and she's a flake.  Her reviews don't seem to suggest that, but what the hell do I know?  One thing I do know is that it's unfortunate, for sure.

Bad deal, newman.  Better luck in the future.