scheduled an appointment a week in advance, never heard from her again even on the day of the appointment. contacted me later afterwards and she apologized and then rescheduled.
Posted By: MelissaGFE
I have been a very very naughty girl this year.......
I am not expecting a lot for Christmas this year.
But, If you could find the time to come over and let me sit on your lap, I will try to make it up to you!
On December 15th you contacted me regarding a December 30th appointment. I in turn checked your references and replied that I would be looking forward to meeting you on the 30th.
We have had no communication since. You did not follow up with me, nor did I follow up with you. I did not send you a confirmation of a specific time, I did not give you my phone number or my address.
Upon receiving your email, today, I promptly replied with my sincere apology and asked you if you would be interested in rescheduling. Which you in fact did reschedule. It is unfortunate that this has become public. As we did promptly handle the situation between ourselves.
As a very low volume provider, I only entertain 2 or 3 times a month. I admit that I am very slow to reply to email as I do also have a full time career and dabble here only as my hobby. I am very selective in those that I schedule time with, as this experience in my opinion is one of pure enjoyment for both parties.
Requesting an appointment without receiving a confirmation of such, should not be considered a scheduled appointment.
I gotta say that I'm usually on the other side of the fence, but I think I think I'm on Melissas side. I had a simalar "he said, she said" deal once and we agreed to just drop it and start over. It worked well for us. I hope you two can do this. It was very worth it in my case. bigdell
That is a great response especially the Mr. Snagel part. A similar mix up happened to me with another provider yesterday. It always crosses your mind that I should post this on TER "that'll teach her" but you know what, communication is a two way street and at the end of the day shit happens and what happens to Mr. Snagel may not happen to me and who really cares it is a YMMV industry after all.
It is usually best to just let things cool off a bit, and often it will work itself out. Do this before serious damage to anyone's reputation or making one's self look bad.
Personally I have a 24+24 rule for events like this. And trust me, it can be hard to follow. Whether it was an appointment gone out of control, a very inconvenient cancellation, or an NCNS, I treat them all the same.
Once you extricate yourself from the situation, simply wait a full 24 hrs. to see if you hear from the other party. If not, send a neutral e-mail that says, "gee what happened there? did I do something wrong?" Then wait another FULL 24 hrs. Quietly. If you get no answer, then go ahead and post about it if you need to.
There are two advantages to this strategy. One is that about half the time it gets resolved. And in the other half, by the time you post, you've cooled off and are less likely to say something regrettable.
I would not regard an appointment as confirmed if I hadn't communicated with her in a week. But it is wise IMHO not to post this sort of thing publicly without attempting to clear it up privately. In this case, I don't understand why this ever was publicly posted.
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