Just a few things to keep in mind:
1) Not everyone goes on TER every day. There's times when I go several days w/o logging on myself. So if you haven't waited a few days for a response, I think it's too soon to complain about no response to your PM.
2) A PM is not an email. Thanks for clarifying you sent a TER PM, not an email.
3) The review says the pics are "real". It didn't say "accurate". The reviewer himself questioned whether they were accurate, at the start of the review. Based on the review, they seem close enough so he was pleased with what he found behind the door.
4) It's just under 5 years, not 7+ years of reviews. Still a LOT of reviews (35), over a long period of time, with lots of variation in scores, including some low scores, and considerable detail in many reviews, all of which doesn't seem to fit the profile of someone who would fabricate reviews.
5) The reviewer seems to have taken a hiatus from the hobby, or at least from reviews, for nearly 3 years. Then four reviews in the past 2 months. Two were a first review, one was a 2nd review, one was a 3rd review. So maybe this is someone who likes to or at least doesn't mind seeing less-established providers.
Bottom line: Could be a case of an ad having re-used pics (which as you know happens all the time with legit providers), but close enough to the looks of the provider that it was not a big deal for the reviewer. IMO there is not enough evidence to declare a "BS" on this review. I tend to give someone with a review record like this the benefit of the doubt.