I recently made arrangements to see a high-end provider. She had a really stressful day which resulted in her having to cancel after I waited a couple hours after our scheduled time. We were in constant touch during the delay. Finally, she had to cancel. She called me on my return home to apologize. Aaand....here is the unbelievable part. She offered a free session to compensate me for my inconvenience. Honest to God, a true story. Who says chivalry is dead. Every profession has their exceptional people.

I am guessing that you have yet to receive that free date, Once you collect on the offer, make sure that you note in the review, of how she was so gracious in making things right with you.

When someone goes above and beyond, and practices good business skills, they should be held up as an example to the community.
Thanks for sharing a positive experience! I hope the date goes well.

Somewhere on the boards in the last 60 days there was a long tortured discussion about whether the hobbyist should accept an offer like this.  Looked for it on General but couldn't quite find it.

In any event, I'm impressed.  Would appreciate a PM as to who it was.

I remember the thread it was on this board, but I think longer than 60 days ago

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If she comes through, great and let us know who it is because that sort of behavior should be acknowledged publicly.

If not, well it wouldn't be the first time the saying "talk is cheap" has been applicable.

FWIW, I have been on the receiving end of both outcomes.

That's bad business.  She will make no profits doing that.  Especially if she has to pay for an incall location or hotel room.

Good business would have been to either offer a discount (but not free),  extra time, or to have rescheduled at the first hint that it may not work out.

Do gent's who miss their sessions offer DOUBLE the donation to make it up to ladies?   Hardly!

if if seems too good to be true..it usually is..

I don't see how a provider taking responsibility for inconveniencing a gent is "bad business" Quite the contrary (IMO) Things do go wrong & I personally have & will continue to offer anywhere from a discount to a free session depending on the circumstances. In the end extending such a courtesy has proven to actually be good for business.

Your final comment (in most cases) rings true but if a gent NCNS's me, or cancels last minute & puts forth no effort to make things right I have choices. I don't have to accept future appt requests from him, I can inform other ladies, blacklist him, ect.  

Good & bad things happen in any business. What's important to me is that I do my best to be fair, courteous, & honest. The rewards that result are monumental.

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offering a discount,  extra time, or  rescheduling at the first hint that it may not work out is making it right.

If you continue to offer free sessions and men continue to take advantage of those offers,  eventually, you will grow to resent these clients.   I am talking from personal experience

They have options also.

I've only made mistakes so severe that (IMO) a free session was in order three times in more than a decade of being in operation. One refused the offer. The other two have continued to see me regularly. All three results were worth their weight in gold.

If you consistently do your best to run your business responsibly the incidents that put you in a position where efforts on your part are to "make up for" will be infrequent enough they won't devastate you.

Three times is two times too many.

Have a nice day!

You have an awesome day as well my lovely!

this may not be common event but it does happen.  I have actually been on both sides of something like this.  My very very favorate lady is well known for NSNC.  She missed several scheduled appointments in a row and offered a free 'massage'.  In my case appericated the gesture but insisted on paying the hourly fee.  (she works hard for the money)  What an hour... the big winner was me.  When it was me who had to cnacel with almost no notice I offered to pay for the ladies time, her solution was I paid in advance for three visits.  I agreed and both sides kept their end of the deal.  

p.s. cant give the name of the first example because she prefers to not be named.  THe second has retired but ladies like Leann and Trinity are out there. they will treat you as well as you treat them.

Sorry things fell apart. Sounds like you were really looking forward to meeting with this gem you speak of. I hope she keeps up her end of the bargain & I admire your patience.

Safe wishes!
Leann

Had a lady offer me a discount once.  Tried 3 times to use the offer and had her cancel for BS reasons at the last minute all three times.  Even I was smart enough to give up finally.

Yes we did get together and she was very sweet. She has more than enough positive reviews and probably doesn't need any more pr. My purpose in publicizing this was to provide further proof that in the long run, it really only makes sense to see the very best providers. Quality and good service trumps quantity.

It just means you had one who was an asshat.  For me, a good business is willing to do something for a customer when things go wrong, regardless of whether the business is escorting or something else.

post- IMOP.    What good does a post like this provide if the lady is not mentioned?     I can look at the reviews and read about many quality ladies who provide wonderful time together.  

For me, this is just like having a NCNS thread (venting) and in the end the provider is never mentioned.

Don't get me wrong, I'm glad that you and the lady worked it out but how many of hobbyists (or providers) here have had this happen to them at one point but never mentioned it on TER?

Sorry, I'm just venting---- YMMV

I'm a new provider and have already made some early blunders.... and I do feel that yes, quality does trump quantity and that if hours of your time were compromised due to her circumstance and the shared dance of the day of patience and then no avail in the end.... that it is simply a matter of mutual respect for time.  You waited hung in the balance for hours and your time matters too, of course.  Anyone with good business sense would have a sense of what is fair.  I bet I know who it was that you were with and I bet she didn't need the extra publicity.  Class is class and sometimes it means discounts, sometimes it means free and it isn't all about money... it is about relationships, still, when we come down to it.  Pure and simple, we are humans and not transactions on either side.  Kisses to you Giffe for sharing and cheers to quality!

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I provided a list of 3 options that would more than make it up to a client and would result in a satisfied customer.    IMO,  free should not be one of them.  There is a cost to doing business.    What other business gives the customer their entire product for FREE when a mistake is made?   None.  Especially, when said value of product is $300 and up.

Like I said, how many clients double the donation when they mess up?  NONE.  It's the same difference.

My point was one bad client that you had does not prove anything about clients in general.

Damn me! I think I'm letting myself get pulled into a train wreak again. Lol! No matter. I'm glad you included "IMO" Not much makes me laugh harder than people telling others what business practices are good or bad. We all have the freedom to choose how we operate & there is no magic formula that is effective for everybody. I hear a slogan behind that. "Have it your way" Lol!

I am sorry you had a bad experience with this guy. Every orchard has a bad seed & you were unfortunate enough to have encountered one.  

In response to your final comment. I can't say I've had a gent double the donation but I can say I have had gents offer cancellation fees (w/o being asked) as well as tip extra after rescheduling. Rare? Yes. But there are many fine, respectful, & considerate gents to be found. Good luck to you lovely lady. I hope for the best for you

I absolutely disagree.  As Kramer used to say, "that's kooky talk".

1.  If a garage says "we guarantee our repairs or we give you $1 off your next repair visit"...  then what that tells me is that the are keeping the "prize" very low because they probably have to pay it out a lot.  If the garage says "we guarantee our repairs or we refund you double what you paid for the repair"...  Now you know these guys mean some serious fricking business.  Their guarantee makes it very, very clear that aren't getting warranty returns very often at all, or they wouldn't be able to do that.

2.  If he decided to pass on seeing her, and hooked up with someone else the next few times, she could be out a shit-ton of money.  I would be willing to bet that he will be so affected by her gesture that he'll see her several times.  Service providers in all industries  make investments in longer term relationships all the time, and that doesn't mean it's bad business at all.

Making a very bold gesture says a lot to your customer, no matter what business you are in.  Setting the value of the "warranty" high makes it clear to your customers that you are interested in an ongoing relationship with them, and that your mess ups, while they happen, are obviously rare.

Again, this is just kooky talk...  Businesses of all kinds eat their costs when they make a mistake, and businesses of all kinds do NOT double-tap their customers when the customer doesn't come through.  There's just a fundamental business concept at work here that I don't feel like you are taking into consideration.

1.  It is NOT the same difference!  Being a service provider in a highly competitive market versus being a customer are simply not the same.  There is no industry of any kind anywhere in the world where companies can impose on their customers the same expectations their customers impose on them.  You go in to business--any business--having to court customers.

2.  Never confuse price and value.  Example...  the actual manufacturing cost, called the incremental cost, to make a pair of shoes, averages less than $6.  If I buy a pair of Nike's for $125, and because of a defect, Nike replaces the shoes...  Nike is out $6, not $125.

3.  Sellers set their prices, and presumably do so with knowledge of their ability to deliver.  When McDonald's sells you a burger, or Target sells you shirt, they set the price to include a historical/predicted loss so that they still make money even after some loss.  If a pair of shoes costs Target $25 wholesale and they want a 50% margin on the sale, they don't sell the shoes for $55...  That's $25 cost, $25 gross profit, and a 10% set aside for service delivery costs like returns and exchanges.  McDonalds knows that probably 1% of the time, a customer is going to pull out of the drive through lane and not pick up or pay for their food.  Do they charge the next car for that?  NO!  It is built in to the price they charge.  So, a provider may say, I'll set my price at $300, I'll do X appointments this year and make $Y, and I'll probably end up spending $10k in freebies for NCNS, advertising, discounts, etc... and net $Y minus $10k...  perfect!  done deal.  Your view assumes that the books have to settle up hour by hour, day by day, but business doesn't work that way, it's about building relationships that pay out over the long haul.  Your "team" does not allow us to set the prices, nor are we allowed to even negotiate.  So you can't EVER, EVER hold us accountable if YOUR pricing model doesn't take into account that sometimes you'll mess up and not get paid, and sometimes your customers will mess up and you can't double bill them when they do.  Set your price accordingly.  This is what ALL businesses do.

The list goes on and on, these are just three examples of how your picture of how a provider should run their business just flies in the face of accepted business practice.  Just because this is the "hobby" doesn't mean that sound business practices don't apply.

My guests are very happy with me and repeat often.   I do not make mistakes such as missing appointments and my guests appreciate that I can be counted on.   Plus, I do really care about them and wish all of them nothing but the best in life.  They know this.

That said, I do see the bigger picture now and appreciate that you explained it in a kind and friendly manner.
Whereas Leann's comments were condescending, snide, and self righteous, yours were not.   I appreciate that very much.   Thank you, sir!!

Ooops, I meant "they don't selll the shoes for $50, they sell them for $55."

Actually, I work in a business where we give away our product for free if we screw up. Often times giving double the value. It's pretty much the Industry standard, and the same tends to be true for most customer service related fields.

I'm not saying having a limit to what you'll offer someone is wrong, but giving away a product for free as compensation is kind of a tried and true method that can generate and incredible amount of goodwill.

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We may not all have firm a handle on marginal cost, opportunity cost and fixed vs. variable overhead, as examples, but it doesn't matter, not even a little.  

IMHO, what matters is that we all know when we've done someone wrong.  

And what we do about that "wrong" speaks volumes about our personal values ..