Ignoring the issue/problem isn’t going to make it go away. And the more you wait ,the worst it can get.

Because I would prefer that a client cancels on me a week before,rather then the day of the appointment.

If you would like my advice – then please read on.
If you don’t want my advice,then you don’t have to continue reading my post ( this goes for anyone else too )

Ok, so you made a mistake or you didn’t know how to handle a certain situation. It’s ok we are human no one is perfect.

I am not perfect either. We can only try our best.

Now while trying to do the right thing will one lady get pissed/mad/upset…………... Probably, but if the lady doesn’t know how to conduct herself in a professional matter ,that is not your problem.

What do I mean by “professional matter” ?? Here is an example.(please note this is a hypothetical situation only and any resemblance to real life is a coincidence. This is not about anyone in particular ………. Just want to make that clear )

Client A books me 3 weeks in advance. Everything is set and confirmed.  
On the day of the appointment client A calls me to tell me he has a family emergency and he is sorry he has to cancel.

Am I bummed ?? yes because most likely it will be hard for me to rebook someone last minute. Especially because clients tell me they don’t even try me last minute because they AUSUME I am already booked …………… Please NEVER assume.

Now since I am a professional and I do understand last minute things do happen ,we are human. So I say to client A- I am sorry to hear you have a family emergency, I hope everything works out ok and I hope to see you next time.

Now I am going with – This is really his reason.

Now if he tells me this story but really the reason is because he doubled booked , I still answer the same way but inside of me I have less respect for him because he didn’t tell me the truth ….. BUT I can handle the truth , not everyone can.

So how do I know if he is just making a lame excuse ?? I just know, but that doesn’t matter and that isn’t the point of my story.

The point is you do your best to do the right thing and if the other party can’t handle it , then that is their problem,not yours.

What do I mean by that ??  Here is another example (disclaimer - this is a hypothetical situation only and any resemblance to real life is a coincidence. This is not about anyone in particular ………. Just want to make that clear, again )

Ok so lets say I have to cancel on a client for whatever reasons.But I do call to let the client know that I have to cancel.  Getting a phone call is way better then just flaking or no show no call , right ??

but the client gets so mad and starts yelling at me and cursing me out.At that point I will rethink twice if he wants to rebook me at another time.

Same for you. If you are letting a lady know you have to cancel ,but she gets bent out of shape , maybe she is not really a good choice to begin with.

Of course it may be a bit more upsetting for a lady because she loses income.But a professional person should know and understand in ANY business if you are self employed you risk financial loss at times. That is life.

If you can’t handle it then go get a 9-5 job and you will know exactly how much money you make every month.( even with a 9-5 job there is no 100% security , but that is life )

Hope this helps.
As Dr. Laura always says …………..Now go do the right thing

As Dr. Laura always says …………..Now go do the right thing  

okie dokie smokie....

one question:
are we tawkin' about the first ting, or the second ting?



 

Cindy, this post is very well thought out and said.  Just shows what a professional you are.
I've been very fortunate, not to have been NCNS.  And, the couple of times that I got cancelled at the lat minute, were sickness.  The lady, from Vegas, was so sick, I didn't recognise her voice.  
I'm the sort, if you have to cancel, just call and say, I'm cancelling.
Great post, again, Cindy.

p.s.  Cindy is at the top of my LV list.

Cindy, Great post. I have been canceled on a couple of times but I always received a call. One time was in the winter and the Women fell and broke her ankle and the other time was in the spring and she was stung be a bee and she had a bad reaction and swelled up.

I have also had to cancel a meeting due to work travel but I did email and call to let her know a few days prior to our meeting.

Next time I am in Vegas I will have to schedule a meeting with you.

George

i finally built up enough nerve to call the first girl and to my surprise, she was really graceful and nice about it. but it made me feel more guilty. anyhoo, i got past this time and will be careful next time. thank you very much,hope to see you in vegas.

Glad you both enjoyed my post. Thanks for the compliments.

As I said things can happen on both sides.In my book - As long as you let the other party know asap it's ok.

I personally want the truth then a lame excuse.
but again I can handle the truth ! Not everyone can.
cause if someone's car breaks down all the time ........then maybe time for a new car

or a guy who double books and then calls to cancel on me with a fake cough he would be better off just letting me know he double booked and that he is sorry. I will respect him so much more ........but that is me !!

and if a guy (or lady)seem to always have excuses well 3 strikes and your out.

Looking forward to get the chance to spice you up
xoxo CindySpice