I hadn't been to London in a while and just had a short trip so I booked two ladies from TER for today,( I couldn't decide)and both cancelled 30min before our appt...WTF...I was stunned, not sure if its common place here. I am well whitleised with numerous reviews and both had nearly the same excuse, something came up. Coincidence or not, not sure but was very disappointed with no offer to make it up...I am not going to name them, if you want to know , send me a pm...I know there would have been hell to pay if I had done that to them...