This apparently was a real memo sent out by a computer company to its
>employees in all seriousness. It went to all field engineers about a
>computer peripheral problem. The author of this memo was quite genuine. The
>engineers rolled on the floor! Especially note the last couple of
>sentences:
>
>
>If a mouse fails to operate or should it perform erratically, it may need a
>ball replacement. Mouse balls are now available as FRU (Field Replacement
>Units).
>
>Because of the delicate nature of this procedure, replacement of mouse
>balls
>
>should only be attempted by properly trained personnel.
>
>Before proceeding, determine the type of mouse balls by examining the
>underside of the mouse. Domestic balls will be larger and harder than
>foreign balls. Ball removal procedures differ depending upon the
>manufacturer of the mouse.
>
>Foreign balls can be replaced using the pop off method.
>
>Domestic balls are replaced by using the twist off method.
>
>Mouse balls are not usually static sensitive. However, excessive handling
>can result in sudden discharge. Upon completion of ball replacement, the
>mouse may be used immediately.
>
>It is recommended that each person have a pair of spare balls for
>maintaining optimum customer satisfaction.
>
>Any customer missing his balls should contact the local personnel in charge
>of removing and replacing these necessary items.
>
>Please keep in mind that a customer without properly working balls is an
>unhappy customer.
>