Believe I have read some pretty consistantly bad reviews about this agency.  Since you did not provide website or phone, hard to say for sure.  Did a little digging on TER, found one review with phone number, searched that phone number and came up with four reviews for 630-295-9560... three had scores of a one, one score of two... now if that doesnt't say stay away, dunno what does.  Rip off.