No reply and have sent 2 messages. I am paying VIP and can only log in as basic, what gives. Please fix or I will cancel.

um.... sir.... your card was declined when we tried to renew this month..

-- Staff

This is quite strange see how my daily balance shows there should have been plenty to cover this. Anyhow, fun that this could not have been told to me via email. With such a snide response no need to renew, huh. Thanks.

Asked in public.  Answered in public.  Take personal responsibility for how it was handled.  Staff responded appropriately.

Question was initially asked via email. EOM