Yes, I had a miss with JFL.  I filled out their online appointment form and received a very short and terse email response asking if I were new.  I likewise replied by email and never got any type of response.  A few days later I emailed again and have never received a response.  I could have made a phone call and pursued it further, but at this point I figure if that is the level of their customer relations, I can take my business elsewhere.

It sounds like they need to get more models or change their models times of availability. Did it mention anywhere on the website that Jenna was unavailable ? If not , then that's just poor logistics and communication on Hush's part. That's sad if they don't know their own model's availability or when the models are on vacation or not. Sorry for your poor experience.

It has been my experience that filling out a website form is a waste of time.  Calling and speaking with someone has always worked.  One time I filled out a form, waited a reasonable amount of time with no response, called, and was told that if I really wanted to make an appointment in the future that I should call.

This has been true with independents as well as agencies.  I am still waiting to hear from one independent I tried to contact via email--the preferred method of contact according to her website.  I don't want to irritate her, so I haven't called.  I will follow up with one more email, but no more.

My simple point is, I think calling is the best method and is my default mode of contact.  I also prefer it because there is no electronic record of your information floating out on the internet.

My personal experience with Hush (3 or 4 contacts over 3 or 4 years?) has been very good--and it was all by phone.

A

Thanks Bella for that info.  Will she be available before the 29 (my last day in town)?