I really hate to do this but I'll anyway.. this week I had an appointment with a guy, and explained to him my situation as a married provider and that it will be hard for me sometimes to meet.. The appointment was for 11:30am.. since I couldn't called him to cancel instead I send him an e-mail and cancel the session.. fine..
The second appointment he drove 2 hours but again, he unserstaood the sitiation (at least that's what he told me) I couldn't get away until an hpur later and called him.. he said he need to start to drive back home because he needed to be at home before 4pm for his wife (he can take care of his family and personal business and I respect that but because I'm a provider does that mean I don't have a life too?) The third time my husband was at home and I couldn't get away, and I need to add that he's already suspiciuos (not good spelling) of what I do.. I have 2 beautifull kids who I love to death and will hate to imagine what will happened if I'm not carefull enough and he finds out what I do.. anyways, the guy treated me with pposting bad reviews about me.. this is the email he send:
"" I'd like an explanation for what happened today please. If you can't promise to meet me somewhere halfway between Montgomery and Atl, maybe Columbus, and make it up to me next week, Iam goin to write the worst review you are going to ever have written about you""
Make it up to you? Before I moved to Atl I used to drive 4 fours a day to meet with people, and some of this people cancelled on me, and if they did cancelled more that 2 times or even 3 I didn't treat them with telling my friends about them.. I guessed you wanna play "the rock vs. the egg" I owe you S@^&*), I didn't take your money and run..I explained my situation from day one.. I was honestly thinking about meeting you there but since you want to treat me I'm up for the challenge, may have to change my name lol but I'm up to it.. next time treat me with something better than a review.. hope your fingers don't get tired of too much writing.
Genesis
-- Modified on 2/22/2003 5:29:59 AM
Believe me I understand. I might change this letter just a little but you are speaking from the heart and I understand that. The guy could not possibly hurt your great reviews so don't worry about that. Sometimes when I have had to cancel at the last minute I will offer a significant discount to the guy I inconvenieced....that is your choice. However!! I can understand his frustration of not being able to see you .. now three times (I just read or realized that part)!! Yikes...ok I understand his frustration but he should not be threatening bogus reviews....JMHO
-- Modified on 2/22/2003 8:22:17 PM
Gen,
I have seen you many times, and you are just the greatest person to be with. There have been a few times that we just could not meet but I knew about the situation from the beginning and understood completely. If he wants to write a bad review, which anyone that has seen you knows is just a BIG lie, he needs to grow up. I mean, come on, this is not a perfect system, things happen all the time. How many times have we all been to Hartsfield to catch a plane, just to find its been delayed or even cancelled? S&*t happens, we deal with it. But you know what, I still fly, it sure beats walking. That guy needs to walk because he does not deserve to fly first class with you beautiful.
More then anything else, sounds like you could use a good hug! How about a cyber-hug!
Joey
Hey Gen~
Sorry you had a bad interaction with this bozo...
You are truly one of the best and most considerate
providers out there. Very accomodating and great
sessions. Let this guy post his "bad" review if he
wants. It's a free country. It will be swamped by
the many, many great reviews and testimonials you
already have and will continue to receive. Quality
comes through and rises above all bozos...
...xoxo, yookalyptus
Gen.,As many great reviews as you have and as fab. a person you are.....no one will look at one bad review twice. we'll all know something smelly is up. Try to forget him and carry on.
Take care.
I am not one for a phony review, no respect for it. But if he posts the simple facts that he was not dismissed 2x but 3 x that is fair game. You need leeway due to your personal situation, quite understandable. But I would be smoking angry too if I was blown off 3x, not that I go past 1x. Albeit for good cause, but still a blow off is a blow-off. I have never no-showed, nor will I. When I have been no-showed by a provider I am pissed and never go back. Discount or no discount.
Yes he can post whatever he wants, there is nothing wrong with it, this is a free country.. If I didn't wanted him to post it I will do as he told me and would have meet him half way, but I won't..... my only thing was that he things that I'll jump and do as he said because I don't want him to post it.. he must have mistaken me for somebody else.. LOL... this will be my last post about this subject, my english is not that good but I think I made myself clear!!!!!!
Thank you guys for the nice words!!
What's your definition of a no-show? The best provider relationship I've ever had is with a lady that didn't show for our first appointment because her son blew a knee out playing basketball earlier in the day. She didn't get a chance to send me a note until the next evening, with all of the medical issues she had to deal with. My reaction was, and I quote "No apologies necessary. Family comes first."
And if you had been blotto'd 3x, do you think you would have been there for a 4x? You are stating an example that happened 1x. You can not hang your hat on that, try as you might. I said it happens a 3x I would be pissed. The only caveat with Genesis is if the guy knows upfront it is a catch-as-catch-can situation with her due to personal situations. Then he bites the bullet as that is part of the package. If I am blown off 3 x I am mad under close to any circumstance. Am I going to have a vendetta to ruin her life, no. I get pissed and let it go. I figure she is out the $$$, I saved $$$. Burning my insides up does me no good.
I would define a "no-show" as exactly that -- no call, no e-mail, no NOTHIN. But if there is "heads up," then it's not a no-show. It's just a postponement.
I've never cancelled on a guy 3x, but I have cancelled *one* time with several gents, sometimes up to an hour before the appt. Felt bad about it, but a NICE guy will understand and not pitch a hissy. If he starts demanding discounts and threatening bad reviews, I definitely won't try and reschedule!
The vast majority of my biz is incall, so the main burden is on me anyway to secure a location (I don't have a perm. place yet) ... then I have to screen, then answer all my e-mails and phone messages every day ... I'm busy, so, cancellations are just bound to happen.
While we are opn the subject, I had the opposite experience. A provider (quite famous in the area with great reviews) cancelled on me three times in row. I won't mention the name (I have more class), since the person who cancelled on me at the last minute three weeks in row know who she is.
Hey all you are looking for upscale gentlemen and such, but such gentlemen value their time. I would ask, please send an email or call let the person know that you can't make it. It is fine, but cancelling three weeks in row, at the last minute, when I called to tell them I am on my way is probably inconsiderate and un polite in my view.
What ya'll think.
Well, the previous post sounds like me. I am not perfect, although my reviews have been wonderful..I did do a gentleman wrong by cancelling on him at the last minute 3x's, and there was not much I could do to explain. It's been a horribly hectic month this month, and besides a funeral, several no-shows, a few cancellations, and my own brunette ditziness at times, I most likely ruined a possible great relationship with a prospective client. It was terribly inconsiderate and unpolite of me to do such a thing at the last minute, and I am terribly sorry. My reasons were most likely purely personal(nothing to do with the client) and caused this terrible error(3x's) of judgment on my part. For those that know me well, I've had an extreme amount on my plate; more than I could express to a gent I had not seen, however patient he was with me...I hope he does understand that I did not do this intentionally, and my error is not indicative of how I handle my clientele...I hope you forgive me, and if you ever decide to schedule with me, I will be sure to take 50% off my rate for you....
Sincerely Apologetic,
Sexy Sofia
Sofia,
We ALL have issues and appointments don't always happen the way we want them...
Even being here (LV) and looking forward to meeting a gent after several days of anticipation, cancellations happen. Unfortunately it is called life. When communication is tried, and you are as upfront as possible, and things still don't work out, what can you do? An apology is in order and certainly an incentive is great but hopefully, we all understand that things happen.
Gen,
I think you handled this as best as you can. You have a very interesting set of circumstances regarding your work, and if you are doing everything you can to maintain your professionalism, that is all that can be asked of you.
Bad reviews are not going to kill you unless you make a habbit of this, and from the buzz, you are far from a bad provider!
I miss you all! Keep your heads high and the sisterhood and support strong... The good guys know the difference...
xoxo
B
cancelling an appointment three times DOES NOT warrant a malicious fake review. If this client is upset and thinks she was being rude or inconsiderate...fine post that. There is nothing wrong with posting your expereince with a provider but not a fake review.
If someone threatend me with a fake and malicious review I would interpet that as a battle cry and it would mean war.
Genesis you did good. I don't have the patience.
Kharmyn
-- Modified on 2/23/2003 5:03:42 PM
I agree , some providers just schedule appointments too close together. Personally , i don't think you should've set yourself up for more disappointment. If she had canceled with you once at the last minute , that should've been it.....i've learned my lessons with respect to that.....my 2 cents.