should not bad mouth their customers to their face even if it is sometimes well earned for that sake of profitability? It is sad that anyone would need to learn that. But if the OP ever wants repeat customers or even first time ones she need to learn that in a hurry. Maybe if she learns to respect her costumers she may even get a score better than a 5. Something has to be really wrong to get a 5 around here. No way she should provide with her current attitude.
Yes this an most other review sites are slanted to favor the client. That is how it should be. Review sites keep us safe and happy with who we pick. Sites aimed at keeping you ladies safe, are slanted towards you ladies. Hell some of the best ones we can not even access at all. This is how it should be. At least TER lets the ladies read there reviews and advertise for free. That is more than I can say about some other sites.