I like your response and I think that is a very fair practice along with your willingness to work with him on modifying his BL in those real circumstances (which I guess that would depend on his willingness to provide you with what is required) and if not just suck it up and pay the cancelation fee. There is always options to update his listing to say "due to a verified accident" or " client was not comfortable with giving information but was willing to pay 100% cancelation fee" or whatever.
I agree I would never out a lady that stated it was due to medical or passing. I would hope she would not wish this on no one. That is the reason I give 2-4 days with just a couple of quick email/text over that time frame. Because if it really is the ladies child that is sick the last things she is/should be worried about is a client. I mean I would still out her if it was longer than that but things can always be cleared up and also allow patterns to be detectedI have a question because I have been reading about NCNS and Double booking and etc, and It brought this thought in my head. I know scary hahahaha lol. Have there been a time that you (the provider) blacklist someone? Lets say that you (provider) blacklist a client, if the client want to correct whatever that he or she done wrong, would you (provider) allow them to do it? If Yes, what are things that you would allow them to do? If no, Why