As a former member of the community who is selectively dipping a toe back in the water I have to say that I am saddened by what is now called "customer service".
I remember a time when screening for example, though done voice-to-voice, was done pleasantly, painlessly and one was made to feel welcomed.
Today it seems that misrepresentation (age/body type etc), and just plain rudeness ("I know you want 2 hours but I am only available for 1 so if you want to see me that's all you get") are everyday practices. Emails and phone calls should NEVER go unacknowledged - even if it is to say "no thank you". When an assistant says "XYZ will be calling you back within an hour to confirm your appointment this evening" well gee, make the call and don't leave a prospective client hanging in the breeze. I know that my money is the same as the next person's but blowing someone off is a sure way to make sure I never contact you again.
If simple communication is performed this poorly how good can the other service being sought really be?
Don't get me wrong, there are some truly nice people out there but they seem to be further and farther between than ever.