I am hoping someone else who has experienced a similar problem will be able to help me with my current situation. Over a week ago someone posted a review on my profile. I knew immediately I had not seen the person because of the details mentioned in the review (He stated I had given him a massage and that is not something I typically do). I promptly emailed the client and TER with my concerns. Several days later the client responded, stating he had confused me with another provider and had informed TER of his mistake. Several more days passed and the review was still up. I again emailed TER and was told the client himself had to take certain steps to remove the review. Yesterday marked one week and the review was still up. I again emailed the client asking him to remove the review. I also sent an email to TER stating that the client himself had informed them of his error so I wasn't sure why this was taking so long. Today I received a response from TER saying that they reviews are considered TER property and they require evidence that the review is in fact faulty prior to removing any of them. Sorry for being so long winded, but I am at the end of my rope and not sure how to proceed. I have sent TER emails between myself and the client, yet they still want more. What else can I do? Has anyone else been in a similar situation? Thank you in advance for any advice.

Thank you so much for your input. I appreciate your response. I have been emailing TER all morning and was told that until the client follows certain steps, what they are I don't know, they will not pull the review, although TER did admit they received his email stating he had accidentally posted to the wrong provider. In the grand scheme of things, it could be much worse, an extremely bad review for instance. So I am now in the position of waiting until the client logs in again, with the understanding that not everyone logs in daily. I am shocked that despite his admittance of a simple mistake on his end, TER is unable (or perhaps unwilling for whatever reason) to do more.

END OF MESSAGE

I did not see him though at all. That is the problem.

There seems to be a significant increase in the number of bogus reviews.  It's always been a problem, but it's now become so difficult (actually a pain in the ass) to have them removed.  I can understand, somewhat, ter's position that oft times it's the provider not liking the rating given in the review.  Now even legitimate phoney reviews are so difficult to get removed.  

I don't understand why a procedure can't be implemented to verify that the session actually took place prior to the review being posted!  Obviously, it needs to be developed without the need for the provider to actually see the review/rating.  But I'm sure it can be done and it really really needs to happen.  Their are too many unscrupulous participants in the hobby these days that are abusing the system.  Cheap-ass dudes that cheat to get a couple weeks free access to VIP.   Jealous providers that intentionally try to sabotage a competitor's ratings.   "Managers" working the system to get their client-providers to the top of the chart.    

So rather then a cosmetic make-over of the site, which is what seemingly is coming soon, ter should address the integrity of the review system.

END OF MESSAGE

That the meeting took place.  

This is getting out of hand in all states.  

TER implements a system that allows a provider to mark a review as disputed and then leave it up to the readers to decide.  This would keep the review active but let readers know it might not be on the up and up.

The lady who initiated this post because I have a tentative get together with her this week.

When I went to send the message the TER system said the user does not exist.

Go figure???

Must have been a short term glitch.

Sorry to hear your troubles.  I had that happen last year...I had a 7/7 fake review go up, detailing all kinds of services I have never offered.  It stayed put for quite some time.  I was annoyed, as I don't get reviewer clientele who visit with me very much, in the first place.  

I feel like if there is a dispute about a review, it should be pulled until it can be proved to be a legitimate fantasy review...."innocent until proven guilty", so to speak.  It has been much easier, over the years, when I've asked to pull fake reviews that had really good scores.  

I don't want fake stuff on my very personal profile, so I always watch it and make certain I have definitely visited with the gentleman.  I've been a part of TER for a long time, and don't need fakes to pad my great review history, or fakes to try to tarnish my good reputation.  I want real reviews, or none at all.

Stay on top of it, sweetie, I'm sure they'll eventually do the right thing and pull the fake from your profile...it still stinks, though...  Keep smiling...good things always happen for good people.

SS

Aww ty so much SS for your kind words. Glad to hear it did get taken down eventually. I guess TER did login to my account to check my emails and because I thanked the customer for emailing and made a comment that I am consciousness of my reviews and ratings they are requiring more proof from the client at this point. Such is life Reading everyone's responses certainly made me feel much better

-- Modified on 7/12/2015 7:28:07 PM

I never saw Vegaschips2015. I PM'd him and thanked him for the review. I politely asked him to remind me of the date and location that we met because I didn't remember him. I also know that there are 3 things in his review that I have not done this year. If he would tell me the date and hotel that we met at and it is true then I will shut up about the review and stop asking TER to remove it.  
TER has been unresponsive.  
My suggestion is that in order to write a review you must PM the lady to make the date or at least send her your screen name in your introductory email. This way she will be able to know that the guys writing the reviews actually saw her

Sorry to hear you're going through this, Bri!  I know how frustrating it can be.

Last year, I had a handful of good 9/9 reviews that were fake.  I see very few new clients--in fact very few clients in general--so I knew they were fake.  Positive as they were, I don't want fake good reviews posted about me, especially when listing activities I don't participate in.

I went through the process you mentioned, Heather...As TER requires (or at least did last year) I sent PM's to the reviewers to please remind me of when/where/what date we met.  If they didn't respond within three days, TER would pull the reviews.  Which they did.

Along comes another fake, this was not necessarily bad but again, claiming things I don't do (rushing out of the room...ummm...anyone who knows me should be laughing at that that alone.)  I PMd the reviewer and he said he saw me at the Ritz.  Well, the Ritz Carlton in Lake Las Vegas has been closed for years.  I reported this to TER and tried to send him another PM to ask if he might be confusing the hotel name, and he had blocked me.  

TER responded that the Ritz doesn't necessarily mean the Ritz Carlton (HUH??) and they believed his side of the story.  

I like your idea, Heather, about including screen names in introductory emails.  

Maybe things will change with the launch of the new, improved site?

 
~namaste

I think the whole concept of free VIP on the basis of providing reviews is just asking for a bunch of fake "reviews" so cheap trolls can get unfettered access to the system.   Unfortunately, there is no simple and easy solution to the problem, but I do like the idea of a "disputed" tag so they can be given the benefit of the doubt.    

Usually, when I see a review scored far above or below the majority, first thing is I look at the reviewer, the number of reviews, and with whom they reviewed.    

If there one on someone I've seen in the past, and something doesn't seem right,  it's immediately ignored.   Same with the reviewer with only 1 review.