Use the "Contact Us" link (bottom of any page) and lodge the complaint again. You must convince TER that the review is false. This should not be difficult since you seem to have compelling evidence. The reviewer, Ark1235, posted identical reviews for the only four providers he reviewed. TER will contact him to ask for your encounter's date, time, location, and other relevant information. You have to wait to see if the reviewer responds to TER's inquiry about your review. This process takes time, but the bogus review is usually removed. Hopefully, TER will ban the reviewer since his other three reviews appear highly suspicious. Good luck!