I e-mailed them a couple of days ago and there's been no answer. If there's a problem, I'd like to think TER would answer me and let me know.

When a provider's reviews are delisted, and that provider does not know the reason why, do you respond to that provider's request to know the reason???  

I think that as the people who actually make TER what it is by posting our reviews, we are entitled to a more specific answer than the one you have provided.  I know that this is the DC Board, but politician-like responses are not enough for me.  

I can understand that the volume of material you guys sort through is high, but someone in the organization made a decision to de-list a provider and somewhere there has to be a valid reason why.  I think, and I'm sure I'll be corrected if I am wrong, all we want is that explanation.  I posted about this earlier with regard to another DC provider, Nicole.  And in fact a new thread was started in the same manner as this about her.  She's a friend of mine, and is very upset about being de-listed on TER.  She had loads of EXCELLENT reviews, and has asked nobody to take her name down and in fact welcomes new reviews.  And from personal experience I can tell you that all her excellent reviews are accurate.  Further, I seriously doubt that she would bash any board out of courtesy, let alone TER which she sees as the only legitimate review board on the Internet.  She is also a frequent contributor on this and the National Board.  

I for one would appreciate some indication as to why you arbitratrily deactivate a provider's profile.