Write Review
1,891,334 Total Reviews 3,565 New Reviews
9,742 Users Online

TER General Board

How can I make this right?
what would you do 3234 reads
posted

It started a few months ago. I had an appointment and had to cancel because my son was sick. The client was super nice and totally understood. He said he let me know when he is in the area again. he rescheduled for today everything was great till I got a call from school, they sent my son home sick. I email him , which he didn't get because he was on the road. He called I explained what happened, he was rightfully so upset.
I have written him offering a free session next time. What would you do or what would you liked if you were in this situation.  I do feel bad. But family always has to come first.

-- Modified on 1/26/2006 10:12:14 AM

-- Modified on 1/26/2006 10:15:09 AM

Bingo !!2293 reads

Family comes first;
Your offer was very generous;
If he couldn't understand that, too bad,
Next, life goes on!

ReplyQuoteReport
little phil2639 reads

My ATF & I have that history.  Our schedules are very incompatible, and we miss more than we connect.  She's given me some free sessions for some issues on her side.  I was going to do a little extra for her this morning...but can't get her on the phone... go figure!

ReplyQuoteReport
CiaraHasFun1699 reads

ALthough I offered him either free one hour session or one hour session with free hour. I felt horrible.. He was still pissed off..

Again.. rightfully so, but our children and real lives come first.

ReplyQuoteReport
tmgumby2450 reads

Of course, like anything in life, when something doesn't go our way, we get upset.  But gentlemen, lets make sure that our anger is put into perspective here.  It is ok to be upset at the situation, but lets not get carried away by getting angry at the provider so harshly.

They are people to, and just like us, life gets in the way and accomodations must be made.

Personally, I'm in aw at how some of these providers that are single mothers, are able to juggle thier schedules.  I applaud them and respect what they do and if I was in a similar situation, I would fully appreciate the free session offer and look forward to the next meeting.

Just my first two cents since this is my first posting.

:-)

ReplyQuoteReport
bobb39502079 reads

You did the right thing and were very generous.

How many of us guys, when we have to cancel, will offer to pay  a compensation?
Not many I'm sure.
I know I have had to cancel and didn't and it still bothers me one year later, because the lady got angry and hasn't spoken to me since, it's my loss.

If he continues to be angry, just let it go and move on.
Family and personal obligations must always come first.

You are a sweetheart to try to make it up to him.
If he doesn't see that, it's his loss.

Just my opinion...
B

ReplyQuoteReport
mrfisher899 reads

Seriously though, that is more than generous.

Sure he should be upset for a day or two, but if he doesn't get off it, the hell with him.

ReplyQuoteReport
Bizzaro Superdude1695 reads

I was actually in the hotel lobby when I got word of the no-show... was offered a discount - took it - the session was GREAT - hey stuff happens - I have had to cancel.... it happens....   no biggie to me.!   lol... I have one provider we have been trying to schedule for over 6 mo.... but ya know what - that will make it even sweeter when it does happen!  take the attitude....

ReplyQuoteReport
Goldstrike3609 reads

A free hour is a pretty nice way of saying you're sorry. Since I have been in the hobby a few years, usually I have seen providers try to hook up the client with a provider that is available instead, but a free hour is very nice. He probably got upset because it was the exact same reason as the first time, and he probably didn't believe it was a true circumstance. You went above and beyond for your client, I'm sure when cooler heads prevail he will take you up on the offer.

-- Modified on 1/26/2006 4:19:18 PM

-- Modified on 1/26/2006 9:11:52 PM

ReplyQuoteReport
manicdepressive1899 reads

a very generous offer on your part.  You've done the best you can, now it's time to lose the guilt (you're not Irish Catholic are you?) and move on.

ReplyQuoteReport
Kind hobbyist3982 reads

I do not see any reason why you should offer him a free session. The same thing could happen to you anytime and I guess you do not get any compensation for that from your clients.

Pass your sincere apologies and reason on to him.

ReplyQuoteReport
leathersam2379 reads

I think Ciara's suggestion was good.

ReplyQuoteReport
random1333350 reads

That was an awfully generous offer.  I got run around a hotel room by a provider and her scheduler one afternoon a couple of months ago for about 90 minutes.  Not even an offer of a discount.  I hate the idea of a provider having to do a freebie just because of real life intruding on the hobby.  I would have settled for a discount.

ReplyQuoteReport
Post Reply Back To Forum
Register Now!