Yes a big part of customer service is making the CU a repeat CU or re-subscriber etc. Screw-ups happen, its just a fact of life, but how the company fixes those screw-ups is what makes the CU return or say "pack-sand" and bail. Doesnt have to be over-the-top but something should be done to say "hey our bad, heres some free nuggets" haha! 
Contacted RDU Girls via P411 messaging last week and set up a meeting with Sarah for tonight through several exchanges. I provided my cell phone number and was told she would call me 30 minutes before our appt. It's now 2 hours later and no response from RDU. YMMV but I won't be trying them again. Seems like this has happened to me more and more lately.
I certainly won't be using them.
Sara is usually booked a full week in advance, which may have caused the issue. Screw ups happen. I've used them a few times in the past and they were always very good, but of course YMMV.
Did you confirm your appointment or contact them at all?
-- Modified on 10/27/2014 11:53:28 PM
I am very sorry. It had nothing to do with Sara, and it was 100% our error. We tried to use a new secure calender program, supposedly secure up to the "homeland security" level, with guaranteed data protection. What it did was actually lose some appointments. While it wasn't your responsibility, I wish you had contacted me and I would have sent her on her way. We were wondering why she had a day off. This is the first time this has happened to us, and we are dropping the calendar as of today. Again, my apologies.
It was our error. Sara had nothing to do with the mistake. We attempted to try a new "secure" calendar, supposedly safe up to homeland security level. What it managed to do for us was lose some appointments. It wasn't intentional, and it has never happened before. Had you said something at the time, she could have gone. As it was, we were both wondering how she ended up with a night off. But it was not your fault, it was our mistake. No one blew you off. It is unfortunate this happens to you. We have drop our new calendar and will return to how we have handled things for years. We do not retain client info, and just thought it would make things easier for clients. Clearly it was a failure.
his fault, yet just before that you state "he should have said something at the time"? WTF! Total BS! Just admit you blew him off for a higher paying date for Sara! You just proved that RDUgirls is not reliable and should be avoided by hobbyist! Never bite the hand that feeds you!
You should only use quotation marks to show "Exactly" what was said, ie a direct quote. I don't see the quote you refer to in your post. Or you can use the "Quote" button provided by TER. It helps us readers by not having to go back to previous posts to see how you developed your hypothesis. I still don't know.
This is EXACTLY what was written: " Had you said something at the time, she could have gone. "
It would not be his responsibility to have to call you when you had already set the appointment. I agree the response from RDU girls is b/s.
As an IT guy, I am sure you know more about it than I do. I was sold on a Calendar program that is maintained in the "cloud", having bits of the information stored in various locations so without some sort of code, it cannot be gathered by outsiders, supposedly except NSA. I dont know if those claims are real or not. What I DO know is that the information put in was totally lost. It seemed to work fine for a few days, then just lost info. The entire point of trying this is that over the years, we do not keep a database. We retain the info until the date, then delete it, including emails. This always requires regular clients to submit everything each time. I was hoping to find a way to resolve that and still maintain the safety of info. In all the years we have been in the area, there has never been this sort of post anywhere, nor bad things said. I got on it right away, to apologize, and to explain. I have found it interesting to see people that have never used our service to assume or make various claims about us. I suppose that happens. I KNOW how bad things in general are out there, and the type of issues people run into, so it is understandable to think we must be like that. I assure you, there was no date substitution. We dont do that. It is a horrible business practice and only used by idiots out for short term gain. This was a simple matter of a man making an appointment, well ahead of time, and we failed to follow through. We lost the info, and let him down. since he had never seen us before, he assumed the worst. I also said several times... HE DID NOTHING WRONG, and I apologized. not much more to say.
Look this industry is what it is. It is certainly not the first time I have been blown off and I am 100% positive it won't be the last. If you're like me, you know who not to do business with the next time you're in town. Luckily there is another venue which is to post your experience online.
I don't know or care much about calendars. I emailed this agency several times over the course of a week through P411. I emailed him that evening when I saw I was being blown off. I didn't call which I could have, but I was already pissed off and tired at that point and it wouldn't have worked out well. He replied to my email after replying to my post so I honestly don't believe him. Had I not posted I don't think I would have received any response. Maybe I'm wrong but I doubt it.
Sounds like a feasible response to me. As an IT guy I can say that new programs sometimes do mess things up. Everyone remembers a year back when Java 7 crashed almost the whole dag gone internet, it was crazy. Is that what happened here? Maybe, could they be blowing him off for another guy who paid more, maybe but the answer is not total B/S. At least they took the time to actually respond in the first place. Some form of restitution might be a good idea also since it was their fault regardless of why.
lol well you can assume what you wish. We don't do that, and she takes one date per day. I didn't turn it around on him at all. I just found it odd he found time to post and not email me, so I could have taken care of the mistake. Again... it was not his fault. And there was no other date, or higher paying date.
So.. Will you be offering him some sort of financial restitution or not? Just curious. Apologies are fine and dandy, but offering any real graciousness would require action, as opposed to just words.
As a side note, I can personally vouch that RDU girls is NOT a reputable agency and my advise would be to stay away from them and the "IT guy" running things
I couldn't disagree more. And I'm not hiding behind an anonymous handle to say so. RDU Girls has been great and some really awesome girls have got their start there. They have always been prompt with me AND the girls call 30 minutes before they show up. I haven't met too many providers who do that!
It's easy for a business to apologize. But I would ask the RDU girls what they would expect if a restaurant lost their order? Or if their dry cleaner was a week late because that dress got lost in a pile of stuff.
You would expect it to be on the house.
So RDU girls, you freely affirm that the mistake was yours. I think you owe him a freebie.
Glad I had an opportunity in the "real world" to go through customer service training...
Just sayin'... When you cater to clients, always "make it right." ~
I don't know jack about this company/service, just observing... O.o
Yes a big part of customer service is making the CU a repeat CU or re-subscriber etc. Screw-ups happen, its just a fact of life, but how the company fixes those screw-ups is what makes the CU return or say "pack-sand" and bail. Doesnt have to be over-the-top but something should be done to say "hey our bad, heres some free nuggets" haha!
Crap happens, espcially in the increasing electronic world. It happens to me in my business. In the escort world if a lady is late I always text or call and ask if they are on the way. Most of my appointments are made electronically and yes problems arise. I have used this service several times and always get a call when the lady is on her way.