I am sure that if your wallet was stolen your first call would have been to said provider? I highly doubt it, when something like this happens first thought is, if I find them I will kill them, second thought goes to oh shit gotta make sure all my cards are cancelled or reported stolen and third gotta get a new debit card ASAP, who carries cash anymore and without the debit card you cant get cash without going to the bank.
Being canceled on for any reason sucks, however if you had a shred decency, you would have been more understanding, rather than taking this to a public forum. I have had the privilege to meet said provider once and I find it hard to believe she would be B.S.ing this. Hell I know if she had done this to me I probably would have asked if there was anything I could do to help, or offer to take her out for a drink, no strings attached, to help her calm her nerves.
As far as a discount if you called them again, they might have had you handled this situation differently, now, I would say your chances of seeing any of them are now shot.
That's just my 1/2 cents worth, have a good weekend everyone, enjoy the sights and sounds of Hobbywood