As I was their first reviewer. Ladies can fill out problem reports to fix it (as can anyone else) but they do not write it. Until they are reviewed they have no profile, Why? Because her clients have not written it. Most providers that have reviews here are not even members. If they are members and have their reviews linked "Send Private Mail To Provider" button, if not they are not likely even member yet still have a profile. Below is two profiles to show you haw you can tell if they are even members here.