OMG - what a horrible day! I can relate, but am not as persistent. I get frustrated with the lack of professional behavior and communication and 'take of it myself'.
Not much happening since the demise of SWC, so good to find this thread.
On another note - just had the WORST experience of a fairly long hobby career. Check my review of Victoria West who just visited Abq. I left of a lot of details out of info posted, but she was just insane. AND cost me bunch of $.