It's normal and typically you'll need to provide references from Asian providers -- might want to search TER for indies  and retry. In any case the rule used to be: patient, polite and persistent (but not annoying).

This is a pretty common question so probably could be searched on any of a number of boards and gotten a hit. What I really don't get here is who in the world has such low expectation about the posts they read that the one cayden0508 posted deserves a Like?! Takes all kinds I guess