I have been more than frustrated for having to wait!
And we know some bp overbookers even do not answer the phone once we arrive at the hotel. I can understand the overbooking compared to them getting massive no shows. That is the danger of bp! Traffice has killed me on several occasions.
I am sure she could have texted you first that there was a problem but I can imagine she was frentically looking for another place.
Oh well, no debate intended ... shit happens ... and that is the life in the hobby!