I have been more than frustrated for having to wait!

And we know some bp overbookers even do not answer the phone once we arrive at the hotel.  I can understand the overbooking compared to them getting massive no shows.  That is the danger of bp!  Traffice has killed me on several occasions.

I am sure she could have texted you first that there was a problem but I can imagine she was frentically looking for another place.

Oh well, no debate intended ... shit happens ... and that is the life in the hobby!