My assumption, from the way the OP was phrased, is that he warned her he might be late and made it clear he still wanted a full hour. If I am correct, then for the reasons stated I think her response was reasonable and would not preclude me from seeing her.
You assume, I guess, he warned her he would be late but assured her he would still be out the door on time. If you are correct, then frankly I can't see why she would have responded that way. But if she did it was out of line. Possibly, of course, it was less clear. He said "I might be 15 minutes late, OK?" At that point she has to guess what he is really asking. If she just says OK, then she risks having an angry client when she wants him to leave on time. You could argue she should have just responded that she wouldn't be able to extend the time and I won't disagree. But I'm not offended by the choice she made, either.Don't ask me for the name of the lady in question because it will not be forthcoming.
I booked an hour session with a well reviewed lady, at a specified time, which would have meant I was traveling to it during rush hour through Minneapolis, so I said would it matter if I was 5-10 minutes late? You know, to be courteous.
The reply I received was, that I need to book 90 minutes in that case.
So the question would be, is your schedule that inflexible? The answer was yes, her appointments run in very tight back-to-back timeslots so it had to be from 4:30.
I politely canceled... partly because of the attempt at upsell which I thought screamed 'clockwatcher' at me, but mostly because from what she was saying, at 4:29 the previous client would have just left, which leaves me feeling a little unsettled.
Thoughts? Was I being unreasonable?
I agree with you 100% it would seem like the provider would have to pay very close attention to the clock.
(and if I were you that's what would have me reconsider, nobody wants to feel rushed)
Sooo much to do between visits: one would need to get clean, clean area, change sheets ect. She must be super mmmm.....efficient.
I'm a bit more open minded about the back to back thing because you never know if she encountered some kind of financial
Emergency, I wouldn't think anyone could work back to back for any extended amount of time, yet a lady should feel she could "get busy" if ever need be.
I'm assuming this would've been your first visit with her? If not there could be a multitude of other reasons and unknowns here. Either way your the customer, client, consumer (whatever you call it) it's your money -your choice.
Most of us providers believe in "the customer/client is most always right" unfortunately it seems good customer service is getting to be a rare thing these days. 
Don't feel bad, this provider should've not been so greedy.....yes I said that.. because who the hell would try & up sell to a 90mi. Just because you were thoughtful enough to say you might be 5-10 mi. Late...hmmmm
What a strange thing for her to say......maybe she was having an off day.
Like I said I hate to sound disloyal but these are my opinions & maybe she should re-think her practices.
Anyway good luck -as I'm sure you know -there's plenty of MN beauty's to pick from.
In regard to back-to-back appointments: yeah, that's a huge turn-off and I'd rather have to wait before an appointment for the provider to get clean and change sheets (I hope that happens more than I think!) before opening up the door.
I also think that if I had been late by 10 minutes, I would have assumed that there would be that much time deducted from the session with no price change, of course.
Thanks for replying Mindy, I'm not at all a frequent flyer here if you follow me, and it seems there isn't a global conscensus on certain aspects of client/provider etiquette, so I appreciate the input.
I guess it just didn't make sense to me and instinctively I just decided that I wasn't on the same page as the lady in question. It was more related to the possible hygiene element plus the notion I was being processed rather than serviced, I guess that's a bigger deal to me than it may be to some, call me sensitive if you will 
As for the person who suggested I leave a little earlier... Erm, that had actually occurred to me. I would have been her last appointment and it was the latest she could fit me in. I couldn't leave work earlier than a certain time meaning I had 30 mins maximum traveling time. Hence my tendency to let her know that I could be late.
There could be a sound rationale for asking me to book a 90 minute session but I just didn't feel inclined to pursue the matter. Something inside me had already wilted...
You said you would have been her last appt.....then that means her next "appt" was either to go home, get kids from school, go to an event, go to the gym....any number of things. Some ladies are able to change their real life schedule if they can cover the extra cost of doing so (such as extra daycare, etc. Maybe that is what she was trying to do without giving you too much personal info???
I am almost certain that had you indicated to her that you would be 5-10 min late but that you would not expect her to go past the allotted hour, she would have accommodated you. I am sure you would not stay late at your job without being compensated, correct?
Just as one added point, perhaps clean up time, bathing time, retouching hair & make up time was already included in her schedule. I always did that and allotted a minimum of 2 hrs between appts.
On the other hand, maybe she was just trying to screw with you. Who knows?? Either way, if it didn't feel right, you have the right to change your mind, just as you did
It didn't add up in general. If she couldn't accommodate me for 60 mins at 5, how could I be accomodated at 4:45 for 90?
But either way, the whole conversation threw up too many question which broke the fourth wall for me. As I say, we all have different sensitivities.
-- Modified on 2/4/2016 4:25:48 PM
you have said 3 different times now. 430, 445, and 5. And, hence, very likely the ladies request that you book 90 min.
Too often 5-10 min late turns into 30-45 min or more. Either way, we have no idea what the lady was thinking since we heard only from you.
And, as I stated, you have every right to change your mind just as you did. IMO, it was a good thing you cancelled -- from what I can tell, there was clearly a lack of communication (which just happens and no ones fault)
Sorry if I sound harsh or judgmental --- just trying to give another perspective.
Many of us do stay late at our jobs without additional pay. Many positions are classified as exempt, meaning there is no overtime pay.
in fact, usually longer hours are discounted
I can understand a massage only provider doing that because they do often book back to back .
The other thoughts I have could be that she had to change the time for another client or possibly cancel them altogether in order to accommodate you so maybe not so much greedy but rather trying to make up for the lost appointment ? Who knows.
But it's your choice either way . I'll also agree that yes good customer service and good client/provider communication is a rarity as of lately . - V
I would have been turned off by the up-sell and I would have canceled if that happened. In fact, I think the information in every provider's profile should be spot-on accurate and a provider should provide those things that are stated in her profile; otherwise, in my opinion, it's a case of false advertising. I think many of us base our selections on what we read in a provider's profile. So, if a particular provider states in her profile that she offers multiple pops, then she should always offer multiple pops! Nothing is more disappointing than leaving a session with the feeling that she didn't offer to you what she readily would to someone else. I can understand if a provider doesn't want to do certain things during a session with a client if it's a matter of poor hygiene or something else that is a concern to her. If a provider wouldn't want to see me for some reason, then I'd rather be rejected at her door than experience a session that she is obviously not into.
She should always offer multiple pops just because the first reviewer says he got multiple pops???? Really?
Last time I checked, the providers body is hers alone and SHE says who gets what and who doesn't. WO
If your appointment was for 4:30 and the previous client just left at 4:29, that leaves no time for a shower and cleanup.
The gross factor just went up by a factor of 100! Most providers schedule at least a half hour between appts just for this purpose. How about clean sheets? Sounds like a BP lady. Also, sounds like you get what you pay for!
If she's running back-to-back sessions, with the clear implication that there was someone else after you, then how is there going to be time for a 90 minute session? And why if you are running late wouldn't she just have said that session would still end at 5:30 because she was busy?
Strange way to conduct a business.
That's the part that doesn't sit well with me either .
Strange way to conduct a business.
... to see things from her point of view. My own life experience has been when someone I've never met warns me (s)he might be ten or fifteen minutes late, I had better plan on waiting 45 or 50 minutes. And any complaint that the delay was excessive gets met with a shrug. Having warned me, (s)he feels like there is no further obligation to be timely.
If the lady in question had similar experiences her response to you is understandable. If you are worried about traffic you can just leave 10 or 15 minutes earlier and then, if you arrive early, find a way to pass the time. Kind of boils down to the question whether your time is worth more than hers, and you are each entitled to your own opinion on that.
So to answer your question, you were not unreasonable in politely cancelling the session when it became clear your views on time value differed. But you are completely unreasonable to declare, based on nothing, that she books men so close together there's no time for clean-up or simple hygiene. You say she's well reviewed so it's far more likely her schedule is rigid to make darn sure there IS time for hygiene and a little recuperation so the next client also gets good value. You are disappointed and annoyed that your planned session didn't come off. Fine. That doesn't mean you get to trash her, even in your own mind. Well, you do, actually, but don't pretend it's reasonable.
And it is unreasonable to declare, based on the little you have said, that she screams clockwatcher. A clockwatcher is someone who starts moving you out the door 52 minutes into the session to make darn sure you'll be gone at 60. I don't see any real hint of that in her response to you. Equally likely, her scheduling includes an extra ten minutes so she can ease you out the door when it's done. But if you waste those ten minutes (or twenty, or thirty) by arriving late, suddenly she has no choice but to become a clockwatcher or risk offending her next client who did nothing wrong. A woman who tells you it's important to be on time is just a businessperson.
My response might be somewhat different if I had not been told by three different women in the last two weeks that the level of "stupid" has been rising fast in Minnesota, lately. And timewasting has been a major part of that "stupid."
Those are my views but I can see I'm in the minority here.
I have no issue with my arriving 15 minutes late and the lady limited my one hour appointment to 45 minutes. That's business. A lady REQUIRING that I pay for 1-1/2 appointment will not get any of my business. Ever.
My assumption, from the way the OP was phrased, is that he warned her he might be late and made it clear he still wanted a full hour. If I am correct, then for the reasons stated I think her response was reasonable and would not preclude me from seeing her.
You assume, I guess, he warned her he would be late but assured her he would still be out the door on time. If you are correct, then frankly I can't see why she would have responded that way. But if she did it was out of line.
Possibly, of course, it was less clear. He said "I might be 15 minutes late, OK?" At that point she has to guess what he is really asking. If she just says OK, then she risks having an angry client when she wants him to leave on time. You could argue she should have just responded that she wouldn't be able to extend the time and I won't disagree. But I'm not offended by the choice she made, either.
There's nothing in the OP to make me think he's asking her to extend his session, say from 4:45-5:45, because he MIGHT be late. But there's also nothing to indicate that he's not asking for that either. Too many unknown facts obviously and only the words from one side.
In my case, I've been late (look at 2 of my last 3 reviews lol) but I never thought my session would go any longer than until the original end time scheduled. Sounds as if the provider assumed he wanted more time to get his whole hour in and thus asked him to make it a 90 minute session. In either way, not enough good communication between them and not enough info for us to correctly comment.
Best decision IMO was the one he made by cancelling. If he was uncomfortable for ANY reason, back to back appointments, possible poor hygiene, whatever, he made the right call...for HIM.
Plenty of other fish in the sea...
You assume, I guess, he warned her he would be late but assured her he would still be out the door on time. If you are correct, then frankly I can't see why she would have responded that way. But if she did it was out of line.
Possibly, of course, it was less clear. He said "I might be 15 minutes late, OK?" At that point she has to guess what he is really asking. If she just says OK, then she risks having an angry client when she wants him to leave on time. You could argue she should have just responded that she wouldn't be able to extend the time and I won't disagree. But I'm not offended by the choice she made, either.
...and the minute I start to consider all of these possibilities, my interest starts to wane. So canceling was the only thing I could do.
I have been late, caught in traffic or what ever. If I am 10 min late then my hour is now 50 min. If I am booked from 8pm to 9 pm and I get there late I am still leaving at 9pm. Unless the provider intended to burn this client her decision was very poor judgement.
That said; the provider responded "you will have to extend to 90 min" that indicates that she did not have any reason to do what she did. IF the next 30 min was open why burn a client? She had two choices and they both would have resulted in a good out come. the first is just take the time off of the hour as explained above. The second would be just move the hour to 8:15 to to 9:15. That would be gracious and thoughtful.
I responded here after reading Mindy's comment. When I met Mindy I could not find the address and showed up 15min late and after 2 phone calls for direction help. When I arrived I volunteered the 15min to be taken off of my hour. Mindy's response was don't worry about that , lest have some fun.... you will not build a following by burning bridges.
Reading this post reminds me of an encounter with a provider who I saw when I first entered this hobby many years ago. She was very attractive and very nice. I scheduled an hour with the gal. Twenty minutes into the session I was still impotent and explained to her that it was my first time and that continuing would only be a waste of her time. What she do? She hugged me and walked me to the door without wanting anything from me. I actually left a gift for her because, after all, she did her best to make things work that day. Now that is unusual for a provider to not expect a gift after that much time together!
It would have been akward asking for money in that situation but she kind of deserved it. She maybe should have given half or so back but really wouldn't have been out of line keeping it.
What a nice girl, hell she deserves it for even being so nice/ gracious in not expecting a donation. I hope you took care of her
Well, I was new at the hobby and she knew it before I set up appointment. Anyway, after I entered the her door things just kind of naturally progressed. No, she didn't ask for the donation before our session (which ism't unusual, is it? Although now days I I offer the donation first thing). And she is a kind gal. Yes, I gave her the donation anyway.
You didn't mention how much time before your scheduled time was before you asked about possibly arriving late. This may have played a role in her decision and/or attitude in dealing with you. There was a time that I knew I was going to be dealing with slow traffic due to weather conditions and I emailed with nearly 2 hours warning that I intended to keep my time but that I may be running late. The response I got was one of gratitude for the heads up. In the end, I was right on time and the provider and I enjoyed our time together.
If your communication with her leaves you not feeling it there is no sense wasting your money.
... If your late and want a full hour shes now staying til 6 instead of 530.. And she assumed you may be 30 min late.
I wouldnt "penalize" for being late by giving less time or charging more. Although there are days where I really feel I should. Maybe she was having one of those days.
-- Modified on 2/4/2016 10:53:15 PM
Nah I did specifically say I wouldn't be any more than 10 mins late at the most. The more I think about it, this was a problem with her running appointments back to back. Just my impression, it's the only way it makes sense for me. I didn't even say that I would still expect the full hour. I just wanted her to know that if I was late, because it would have been a first time and she didn't know me, that I wasn't a NCNS.
But whatevs Onward!
Happy Friday!
I'm just not quite sure how forcing someone to get more time would help her in getting clients in and out.
Regardless, I probably would have done the same