Well, maybe for the England - Italy game.
I booked a girl and was happily waiting. Got a text to say that she was going to be half an hour late. No problem. And then with an hour to go I got a text from my boss to say he was downstairs wanting to see the England game with me. What could I do?
I called and went to voicemail. I texted and the booking agent who then called me back. I explained about my boss. She hung up quickly. I texted to say sorry and that I would pay her extra for the girl's time and could I see her Monday.
Then I got a text saying "Your behavior was inexcusable" and "do not contact this company again"
I have used this "company" twice and the "booking agent" thrice at least.
Am I in the wrong here?
P.s. I'm free on Monday! LOL
You could have done a few things. You could have made excuses to your boss (not feeling well after dinner/lunch, headache, whatever), you could have let his call go into VM, you could have arranged a later date with the lady...
But the booker did sound more abrupt than seemingly was called for. Instead of hanging up on you I would have asked for a cancellation fee and booked you for Monday with a deposit.
when a boss calls, even if it is on a weekend.
Weekends are my time and I don't let business get in the way of my time. What if you had family plans and your boss called? Would you cancel and go meet the boss for beers to watch soccer? I doubt it.
We all know that things come up. And yes if he is in town on business with his boss that means weekends don't mean private time. Also sometimes getting ahead in the business world means being available on a moments notice. This in its most simple view is a hobby. A job is a livelihood. You can't hobby without means and you can't live and take care of a family without it either so yes the boss takes presidents. As he had stated the lady was late to begin with, had she been on time he would have been otherwise engaged and his phone may have gone to voice mail. He shouldn't have been so rudely treated while trying to apologize for this inconvenience. Not very good customer service and that is the business we are in as providers. I'm sorry this happened. Hopefully your monday goes better!
Cheers
Well, maybe for the England - Italy game.
So it is okay for her not to be respectful of your time by being 30 mins late, but not okay if you have to change things? I wonder what would they have done if you would have cancelled when they told you she was going to be late
she was 1/2 hour late - then assuming you booked only an hour (from reading your staement about your boss calling) then after an hour from the initial appointment time - should be considered. I feel she started the chain of events when she text that she was 1/2 hour late. Can you clarify what you mean by "then with an hour to go?"
She texted earlier and much ahead of time letting you know she would be running 30 minutes late. She was being professional although some men would say no. She did give you notice and at that time you have every right to cancel. I believe your saying, you cancelled an hour in advance and was willing to make up monetarily to the lady for reschedule.
Your offer to see her on Monday could go two ways and perhaps she didn't want to take that chance. Her mistake was not talking with you and making arrangements to give you a chance to make-up for the missing date.
Either way it goes to trust and i'm sure agencies get people who cancel and no show all the time. The relationship is less personal since your not building an on going relationship with one lady but a company. I have had friends cancel last minute with me and still wanted to see them again. Things happen to all of us but very different situation for doing "business" so to speak from a provider or an agency.
Kisses Haley