I found this breezy little article and while it is aimed at the button-down business world, a lot of it applies to our little neck of the business world too.

The comment about how the soft skills show character, and how character is really the nub of what we seek in each others' dealings, hit home for me.

As for Alexamder Pope's famous quote, I've always liked this little play on it:

To err is human, but to really fuck up, you need a computer.