Unfortunate, bogged down with with new server changes and program..Us TER folks got our asses in an uproar with the new changes.. I can only imagine the amount of mail they are getting..

Re:ter won't fix a promble

They also seem to lack the ability to update a profile or otherwise get a profile changed.  Gawd help you if you need to edit your review for misspelling, grammer or whatever.  Lots and lots of instances where donation requirements have changed but can't do a thing about it.  A client shows up with the indicated requirement but is told "that's the old donation".

Those are the ones you're responsible for.

Submit a problem report and keep submitting it as often as the system allows.  Keep it simple and clear what you want changed, and I advocate not requesting more than one or two changes per problem report.  

It may take more than than one problem report submission for them to fix exactly what you want, but they will get to the problem report within the 3 day window and usually make a change.

Also, each time you submit and something is changed, you get a couple days free VIP on TER, which is always nice.

Hang in there, it'll get done.  I went through the same thing with Eden's profile for a couple weeks and now she's set.

Lia
Eden B's PA, Lackey & Problem (Report) Solver

First off let me apologize for any delays.

I have updated your rate to the current amount.

And everyone who said that is it best to submit a problem report in matters such as these is correct.

regards,
-TER Support