Over time I've found that 15-20% of my problem reports that get approved don't result in days being added to my account. When I catch these and ask about them, the days are credited. But I don't always remember to check my account balance when I submit the report(s) and then again after they're approved. So I've probably missed out on quite a few free days over the years.  

My suggestion is to change how such reports are processed to reduce the chance if not eliminate the possibility of not crediting days on problem reports. I expect it would be difficult to automate the process. But perhaps a simple process change would help, i.e.

1) Approve the report,
2) Credit the member's account, THEN
3) Process the change requested in the report.  

I have a feeling that currently, crediting the member's account is the last step and is thus overlooked sometimes.

-- Modified on 5/20/2015 3:19:25 PM