I shouldn't be surprised because it has happened to me 6 times, so far, but come on guys, really.  Every time my VIP membership expires I get no warning, just the warm and loving words "basic member".  In your entire data base you cannot trigger a warning pm that would go out to those folks that have an expiring membership in "X" days.  Then you would allow your good, and established customer to be proactive and pay the frickin bill before the expiration date.  I know it's a novel idea, but some of us actually pay an account when it is due, or even before.  So please see if this can be done and help out your 30,000 plus clients.  There I am done raging, everyone please have a good night.