As swim said you will not get a refund. The 15 free days per review or 2 free days per problem report submission, go into your 'vip bank.' As long as you keep paying for VIP, your bank days will grow as you submit reviews etc. When you cancel your VIP membership, then your 'banked' days will kick in on the day your paid membership expires. If you are on the monthly plan there is an automatic renewal every month, so you have to physically cancel your membership, by contacting admin. If you are on a quarterly or annual plan, then I think it will expire on it's own at the end of the period, then the VIP 'banked' days will kick in.